We want you to be totally satisfied with your purchase and that is why we offer this simple 30 Day Product Exchange / Money Back Guarantee.
If you are not completely satisfied with your purchase for any reason,
you may return it within 30 days from the date your order was received.
Before returning an item, please follow the return instructions below
and include a copy of the invoice that was shipped along with the
products you are returning. Please note that we are unable to refund or
exchange products that have been used and/or display visible signs of
use.
When we have received your returned products, we will issue a
credit to your credit card equaling the cost of the item. Original
shipping charges and shipping costs for returns and exchanges are
non-refundable. We are unable to accept C.O.D. returns. In the event
that we ship an incorrect item, however, please email us
and we will send you a prepaid shipping label at no charge.
Please
allow 7 to 10 business days from the time that we receive your returned
product for the credit to be issued to your credit card. Your Credit
Card Company may take as long as 10 days to have the credit appear on
your statement. Exchanges are shipped within 2 to 7 business days from
the day the return is received.
Before returning an item, please email us at
Exchanges@BikersDen.com to receive a
Return Authorization Number. In your email please provide...
1. Your Email Address
2. Your Invoice Number
3. Name and Number of the Product being returned
4. Your Full Name and Contact Information
5. Reason for return
Please
contact us before returning your shipment so that we can provide you
with your Return Authorization number and the Return Address.
Important Information Regarding Returns & Exchanges...
- Unauthorized Returns:
All authorized returns will have NO restocking fee, however, any
unauthorized returns may be refused or will be subject to a 20%
restocking fee.
- Defective Merchandise:
If the product you receive is defective, please contact us within 3
days, we also recommend that you email pictures for our reference.
Defective items will not be accepted back for return or exchange after
the 3 days. In the event that we do send you a defective item we will
authorize a prepaid shipping label, once the item has been inspected and
confirmed defective we will ship a replacement at no extra cost to you.
We will determine whether the
returned products are in fact defective. We are not
responsible for any products deemed mistreated or worn out. All
merchandise deemed not defective will be returned to you at your
expense.
- Returns:
We offer a 30 day return policy; please notify us within this time if
you would like to return your purchase for a refund. All returns for
refund must be received back within 15 days of the RA# being issued, any
return received after the 15 days will be eligible for exchange or
store credit only. All returns must have an RA number clearly displayed
on the outside of the package. If a return does not have an RA number
the package may be refused or sent back to you at your expense.
-
Promotions: Please
note any free merchandise promotion we offer is expected back in the
event you return your purchase for a refund. If we do not receive them
back, the product cost will be subtracted from your refund.
Free
shipping promotions only include the shipping charges on the Original
Order and do not extend to Exchange Orders. Also note, when returning an
item that was originally a free shipping promotion, the original
shipping charges will be deducted from the refunded amount.
-
Christmas Gift Returns & Exchanges: If
purchasing a Christmas gift in the months of October, November or
December, the purchaser or recipient has until January 25th to return
the gift for store credit or exchange. If returning for a refund, the
refund will only be issued to the credit card or PayPal account
originally used in the purchase.
