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Testimonials" I wanted to tell you how amazed I am at the quality of the Children's Leather Motorcycle Jacket. I bought this jacket for my daughter for Christmas and it is a huge hit. I found so many other "kiddie" versions of biker jackets online that were fake leather or had so little resemblance to a real jacket that I almost gave up. Jason V.Ashfield, MA USA
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Terms and Conditions
Customers Please Note: Although
our offices are located in Canada, most of our merchandise is shipped
directly from our U.S. Warehouse. Due to the fact that 90% of our
customers are U.S. Residents, and to better serve our customers, we
found that it would be better to ship directly from our U.S. Warehouse.
Canadian and International Customers are
responsible for custom duties, taxes and fees that would normally be
charged for products purchased in the US. Please check with your
country's customs department for more information. We do ship
International Orders through the Postal Service as they charge only a
fraction of the Duties and Customs fees that Courier Companies charge
for International Shipments.
The customer is responsible for
customs clearance, import duties, and any other storage or custom
related fees. We recommend that non-U.S. Bikers' Den customers contact
their local customs office for details on how these charges are assessed
and supplied. Refused shipments will incur a 10% restocking fee. We are
sorry, but we are unable to refund the shipping charges on refused
shipments.
Please feel free to Contact Us if you have any further questions about shipping and custom duties.
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Countries that The Bikers' Den ships to...
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
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- Germany
- Greece
- Iceland
- Ireland
- Italy
- Luxembourg
- Netherlands
- New Zealand
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- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
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Most
orders are processed and shipped within 1 - 3 business days. Orders
placed on Saturday, Sunday or on US civic holidays will be processed
within 1-2 business days after the order is placed. These processing
times are approximations only, and it is possible for some orders to
take longer than stated.
For customers in the United States,
shipping time for Regular Deliveries are approximately 7 - 10 business
days while Priority shipments are usually delivered in 4 - 7 business
days. For Canadian & International orders, we are not able to
guarantee a specific delivery date due to the different policies of
custom departments in each country. These delivery times are
approximations only, and it is possible for some deliveries to take
longer than stated.
If you would like to receive more information about your specific shipping needs, please contact us at Service@BikersDen.com.
Please Note:
Orders are shipped directly from our warehouses in the United States.
Local custom duties and taxes may apply for Non-U.S. Customers (please
see Customs and Duties section above). |
The Bikers' Den wants you to be totally satisfied with your purchase and that is why we offer this simple 30 Day Product Exchange / Money Back Guarantee.
If you are not completely satisfied with your purchase for any reason,
you may return it within 30 days from the date your order was received.
Before returning an item, please follow the return instructions below
and include a copy of the invoice that was shipped along with the
products you are returning. Please note that we are unable to refund or
exchange products that have been used and/or display visible signs of
use.
When we have received your returned products, we will issue a
credit to your credit card equaling the cost of the item. Original
shipping charges and shipping costs for returns and exchanges are
non-refundable. We are unable to accept C.O.D. returns. In the event
that The Bikers' Den ships an incorrect item, however, please email us
and we will send you a prepaid shipping label at no charge.
Please
allow 7 to 10 business days from the time that we receive your returned
product for the credit to be issued to your credit card. Your Credit
Card Company may take as long as 10 days to have the credit appear on
your statement. Exchanges are shipped within 2 to 7 business days from
the day the return is received.
Before returning an item, please email us at Exchanges@BikersDen.com to receive a Return Authorization Number. In your email please provide...
1. Your Email Address 2. Your Invoice Number
3. Name and Number of the Product being returned
4. Your Full Name and Contact Information
5. Reason for return
Please
contact us before returning your shipment so that we can provide you
with your Return Authorization number and the Return Address.
Important Information Regarding The Bikers' Den Return & Exchanges...
- Unauthorized Returns:
All authorized returns will have NO restocking fee, however, any
unauthorized returns may be refused or will be subject to a 20%
restocking fee.
- Defective Merchandise:
If the product you receive is defective, please contact us within 3
days, we also recommend that you email pictures for our reference.
Defective items will not be accepted back for return or exchange after
the 3 days. In the event that we do send you a defective item we will
authorize a prepaid shipping label, once the item has been inspected and
confirmed defective we will ship a replacement at no extra cost to you.
The Bikers' Den in its sole discretion, will determine whether the
returned products are in fact defective. The Bikers' Den is not
responsible for any products deemed mistreated or worn out. All
merchandise deemed not defective will be returned to you at your
expense.
- Returns:
We offer a 30 day return policy; please notify us within this time if
you would like to return your purchase for a refund. All returns for
refund must be received back within 15 days of the RA# being issued, any
return received after the 15 days will be eligible for exchange or
store credit only. All returns must have an RA number clearly displayed
on the outside of the package. If a return does not have an RA number
the package may be refused or sent back to you at your expense.
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Promotions: Please
note any free merchandise promotion we offer is expected back in the
event you return your purchase for a refund. If we do not receive them
back, the product cost will be subtracted from your refund.
Free
shipping promotions only include the shipping charges on the Original
Order and do not extend to Exchange Orders. Also note, when returning an
item that was originally a free shipping promotion, the original
shipping charges will be deducted from the refunded amount.
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Christmas Gift Returns & Exchanges: If
purchasing a Christmas gift in the months of October, November or
December, the purchaser or recipient has until January 25th to return
the gift for store credit or exchange. If returning for a refund, the
refund will only be issued to the credit card or PayPal account
originally used in the purchase.
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The major credit card issuers created PCI (Payment
Card Industry) compliance standards to protect personal information and
ensure security when transactions are processed using a payment card.
All members of the payment card industry (financial institutions, credit
card companies and merchants) must comply with these standards if they
want to accept credit cards. Failure to meet compliance standards can
result in fines from credit card companies and banks and even the loss
of the ability to process credit cards.
There are six categories of PCI standards that we adhere to in order to be deemed compliant...
1. Maintain a Secure Network
2. Protect Cardholder Data
3. Maintain a Vulnerability Management Program (computer hardware, operating systems, etc)
4. Regularly Monitor and Test Networks
5. Implement Strong Access Control Measures (limit access to customer data)
6. Maintain an Information Security Policy
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We
do not sell, trade, borrow, or loan your information to any other
Website or company. Your IP Address is only used to gather demographic
information about our customers. Cookies will only be used to keep track
of the products you place in your shopping cart. Customers who place an
order with The Bikers' Den will have their contact information and
shipping address stored in our database. Please note that your financial
information (ie. Credit Card Number) is never stored in our database,
making it impossible for anyone to gain unauthorized access to your
sensitive financial information from our site. Our site contains links
to other Websites and The Bikers' Den is not responsible for the privacy
practices or content on these other sites.
The Bikers' Den gives customers the following options for requesting or removing their information from our database:
1. Email us at Service@BikersDen.com
2. Mail us a letter... 339, 9768-170 Street, Edmonton, Alberta, Canada, T5T 5L4
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The
Bikers' Den frequently offers special promotions and coupons to our
customers. Coupons are automatically set to expire after a specified
date. Each customer can use valid coupons on multiple orders until the
coupon has expired. In some cases, The Bikers' Den issue one-time use
coupons allowing the recipient to use it only once on a single order.
Placing multiple orders with the same one-time use coupon will result in
the cancellation of all orders, except the original order.
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You
agree to indemnify and hold harmless The Bikers' Den, its
representatives and agents from any and all liability, claims,
threatened claims, damages, injuries and expenses (including legal fees)
arising from your use of this site or exposure to this site. Should you
fail to defend or indemnify The Bikers' Den, its representatives and
agents, we may defend ourselves and hold you liable for all expenses,
costs, fines, and judgements that arise from our defense.
The
Bikers' Den has made every effort to ensure that all information used to
operate this site is accurate. This site is provided on an "as is"
basis. The Bikers' Den makes no representations or warranties of any
kind, expressed or implied, regarding the operation and usability of
this site or any content or procedure used in connection with this site
or any direct or indirect consequences that may arise from use of this
site or exposure to this site. The Bikers' Den, its representatives and
agents shall not be liable for any damages that arise from the use of
this site or exposure to this site.
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At
The Bikers’ Den, we do our best to keep our warehouses fully stocked.
However, due to the popularity of some of our products, there may be
times when certain products are temporarily out of stock. If an order
contains a product that is out of stock, the customer will be notified
by email or phone during the initial processing time frame of 1-3
business days. Upon receiving notification of a backordered item, the
customer will have the option to substitute for a different product that
is currently in stock, receive a full refund, or wait for the backorder
until it is received into stock. Customers will always be given an
estimated delivery date, when possible. Backordered products will be
shipped as soon as they become available and customers will be notified
of the tracking number by email. The Bikers’ Den will always notify
customers of early or delayed shipments whenever possible.
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In
most cases, we try to ship your order as quickly as possible to ensure
that you receive your products in a timely manner. We realize, however,
that sometimes changes or cancellation of your order is necessary. To
allow for a fair cancellation policy, and yet allow for quick delivery
times, we will begin physically processing your shipment after 1 - 3
days of receiving your order. This gives you a 24 hour window, from the
time you placed your order, to make changes or to cancel. If you require
changes to your order please contact us through our customer service
form which you can access by clicking here
Please
note that orders placed on Saturday, Sunday or on civic holidays will
be processed within 1-2 business days after the order has been placed.
The
Bikers' Den reserves the right to cancel any order for any reason by
refunding the total amount paid. We are not responsible for
typographical errors and may cancel any order that includes items that
have been erroneously described, portrayed or priced.
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All
content contained within this site, including but not limited to,
photographs, images, graphics, illustations, descriptions and all other
material, including all intellectual property, and content distributed
by email are the exclusive property of The Bikers' Den, its affiliates
or respective third parties, all rights reserved.
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